SHIPPING POLICY
Orders are processed in the order they are received and are shipped within 1-2 business days from the time the order is placed.
We currently ship domestically with USPS First Class Mail, which has an estimated delivery time of 1-3 business days. So, our products have an estimated delivery time of 2-5 business days after the order has been made.
We also currently ship internationally with USPS First Class International. Shipping rates and delivery time will be calculated based on the destination.
If you live in the Quad City Area and want to pick up your order, please select "pick up" at checkout and contact me at richmondeliteperformance@gmail.com so we can set up a time for you to pick up your order.
​
​
​
​​RETURN & EXCHANGE POLICY​
​
If you are unsatisfied with an item that you have purchased, you may return the unused item for an exchange or refund within 30 days of receiving the order.
Please note that the following conditions apply:
-
Shipping charges are not refunded when you return an item.
-
Items must be in new, resaleable condition.
We do not supply prepaid return labels for exchanges or returns.
Exchanges & Returns- Please allow 1-5 business days for processing.
Return Instructions
-
Securely pack your merchandise. We are not responsible for items that are damaged while in transit.
-
Include a note with the following information:
-
Order number
-
Refund or Exchange?
-
Reason for return
-
Exchange item(s) requested (if applicable)​​
-
-
Ship the merchandise to our return address listed below. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.
Return Address
Richmond Elite Performance
3220 Greenbrier Dr.
Bettendorf, IA
52722
If you are not sure if an item is returnable, please just contact us at richmondeliteperformance@gmail.com. Thanks!
​
​
​​SERVICE CANCELATION AND REFUND POLICY
​
All billed service charges are refundable up to 3 business days after billing. Please contact us at richmondeliteperformance@gmail.com if you wish to receive a refund for your recently billed service.
​
All services can be canceled at any time through your account on our website. All services are contracted monthly and can be canceled any time before the next billing date to cancel.
​
Please contact us at richmondeliteperformance@gmail.com to pause your service membership for a specified period of time.